A behaviour intelligence proposal · Poppys Tower · Race Course · Coimbatore

64 cameras.One intelligentsystem.

Tezfo AI connects your existing Hikvision infrastructure to a real-time guest awareness and accountability engine — without touching a single camera position, cable, or wall.

Poppys Tower Hotel — Race Course, Coimbatore
· Race Course · Coimbatore
Hikvision ISAPI native
Sub-second LAN alerts
No GPU cloud cost
Person detection + tracking
Cross-camera Re-ID
Sentiment analysis
Footage stays on-premises
Owner app + team panel
Hikvision ISAPI native
Sub-second LAN alerts
No GPU cloud cost
Person detection + tracking
Cross-camera Re-ID
Sentiment analysis
Footage stays on-premises
Owner app + team panel
Camera scope
0
Existing Hikvision · no changes required
Alert latency
<1s
Local network · internet-independent
QA rate
0
Per test case · fixed · documented
Deployment options
0
Cloud · Custom Build · with or without app
Before we start

We work with what you already have.

Sixty-four cameras are already installed at Poppys Tower. The investment is made. Tezfo doesn't ask you to change anything, it reads what your cameras detect and turns those events into data you can act on.

— 01

Guests arrive unnoticed

A guest walks in and waits. No alert, no record of how long. The first impression slips — silently, every time it happens.

— 02

No audit trail on reception

How quickly was each guest greeted today? Without timestamped data, every conversation about service is based on memory, not evidence.

— 03

Owner hears about it last

Failures at the front-of-house reach you only when a complaint lands. The moment to recover the guest has already passed.

— 04

64 cameras, zero intelligence

The hardware records everything. Without a behaviour layer, it only helps after something goes wrong — never before it happens.

The solution

A quiet intelligence layer :on top of what's installed.

Tezfo connects to your existing cameras, listens for events that matter, and routes them to the right person at the right moment.

Instant detection via your cameras

Hikvision's native ISAPI webhook fires the moment a guest crosses an entry line. No polling, no middleware — your cameras do the work.

Two alerts, fired in parallel

Receptionist sees the guest live on screen. Owner gets a push notification simultaneously. No delay, no dependency on either channel.

Silent accountability

Every acknowledgement is timestamped automatically. The team feels supported. The owner sees patterns, not micro-management.

Works without internet

A small on-premise device handles all processing on your LAN. Cloud only relays alerts. If connectivity drops mid-service, everything keeps running.

Zones configured in software

We map zones around your current camera positions. Re-arrange any zone any time without touching a single camera or cable.

Live event flow
From entry to exit
01
Guest entersCamera fires webhook over LAN
02
Backend processesSnapshot + visitor record created
03
Dual alert broadcastTeam panel + owner mobile push
04
Receptionist respondsTimestamp logged silently
05
Guest exitsDwell time auto-calculated
06
Analytics updatedOwner dashboard reflects live
The guest journey

Every stage — as structured data.

Pre-arrival
STAGE 01

Detected approaching

Optional advance signal from outdoor cameras gives the team a head start before the guest reaches the door.

Optional
Entry
STAGE 02

Crossing the threshold

Snapshot captured, visit record created, timestamp locked — over LAN, in under one second. No internet required.

Entry zone<1s
Alert
STAGE 03

Both channels fire at once

Receptionist sees photo and timestamp. Owner gets a push notification — anywhere in the world, simultaneously.

PushWebSocket
Acknowledgement
STAGE 04

Responded or escalated

Staff acknowledges with one click — logged silently. If the SLA window is missed, owner receives an automatic escalation.

SLAAuto-escalate
During visit
STAGE 05

Passive zone tracking

Configured zones log occupancy, activity, and dwell time. Existing footage structured into searchable data passively.

Multi-zonePassive
Exit
STAGE 06

Visit closed automatically

Exit camera triggers, dwell time calculated, record closes. Full summary added to the day's analytics instantly.

Auto-close
Coverage philosophy

Your cameras. Your layout. Our software.

We configure zones around what's installed and document what we find before anything goes live. Camera count and placements are adopted as-is.

6
Outdoor & Parking
4
Entrance & Reception
4
Waiting Lounge
4
POS & Cashier
6
Bar & Lounge
18
Main Dining Hall
6
Private VIP Dining
4
Corridor
8
Kitchen
4
Exit

Note: Zone groupings are working assumptions based on 64 cameras. During Phase 0 we walk the site, document the actual layout with owner sign-off, and confirm zone configuration before a single line of code is written.

Two purpose-built apps

For the owner. For the team.

Two distinct apps — built for different roles, both powered by the same Tezfo intelligence layer beneath them.

Owner app

Your property. Anywhere.

A mobile-first command centre. Stay informed and ahead of every service failure without micro-managing — from any device, anywhere.

Push alert on every guest arrival
Escalation only when threshold missed
Live guest count by zone
Daily and weekly analytics
Reception performance over time
Mobile and web, same account
Team admin panel

The team's dashboard.

A real-time web dashboard for front-of-house. Live alerts, one-click acknowledgement, and a full shift log — designed to support, not to pressure.

Live alert with guest photo and time
One-click acknowledgement
Walk-in or reservation tagging
Optional table assignment
Full shift visitor log
Multi-staff access control
Technology layer

What powers Tezfo AI.

The complete technology stack detection, tracking, re-identification, behaviour analysis, cloud infrastructure, and reporting is included in the development cost. No separate licensing or API fees for the core system.

Person Detection Engine

Detects and counts every person in each camera frame in real time. Runs directly on the edge device.

Multi-Object Tracking

Assigns a unique session ID to each person and tracks them continuously across a camera's frame.

Cross-Camera Re-Identification

Matches the same person across different cameras using an appearance fingerprint — no face data required.

Behaviour & Sentiment Analysis

Reads dwell time, loitering patterns, and emotional state per detected person per zone.

Vector Similarity Database

Stores appearance vectors for cross-camera matching and powers the re-identification engine.

Real-Time Event Queue

Buffers and routes events from all 64 camera streams simultaneously — no data loss under peak load.

Cloud Storage & Hosting

Rolling 7-day video clip archive, event log storage, and dashboard hosting — fully managed.

Push Notification Engine

Delivers real-time alerts to the owner app — mobile and web — within seconds of any event.

WhatsApp Alert Delivery

Critical escalation alerts delivered directly to the owner's WhatsApp — no app required to receive them.

AI-Powered Reporting Engine

Nightly smart shift summaries in natural language. Ask the dashboard questions — get plain-English answers.

Hikvision ISAPI Integration

Native webhook integration with the DS-2CD21xx camera series. No middleware, no polling.

Backend API & Database

Processes all webhooks, manages visitor records, stores events, triggers alert logic, and serves both apps.

Investment & options

Choose your deployment path.

Two architecture options — Cloud or Custom Build, each available with or without the owner and team apps. Select below to see the itemised breakdown.

Option A

Cloud Deployment

Processing runs on cloud GPU servers. No edge hardware at Poppys Tower. Faster to start, higher monthly costs at 64-camera scale. Best suited as a pilot or trial path.

One-time (est.)
₹4.27–6.31L
Monthly running
₹49–70k/mo
Option B ★ Recommended

Custom Build — On-Premise Edge

AI runs on edge GPU devices installed at Poppys Tower. Only events and alerts go to cloud. Dramatically lower monthly costs. Best for full 64-camera deployment.

One-time (est.)
₹7.12–9.91L
Monthly running
₹10–17.5k/mo
App variant:
Custom Build — With AppOne-time investment breakdown
Estimated total₹8,86,800 – ₹9,90,600
Quality assurance

Validation rate card — ₹1,800 per case.

Every behaviour the system claims is validated through a discrete, documented test case — evidenced with screenshots and signed off before the phase is released.

QA validationItemised by category
Fixed rate per case₹1,800
Detection & Recognition
Entry, exit, simultaneous arrival, loitering, re-ID accuracy
6–10
₹1,800 each
Alerts & Notifications
Owner push, team panel, escalation, sync, offline queue
5–8
₹1,800 each
Reporting & Analytics
Footfall, dwell time, re-ID journeys, scorecards, AI reports
5–8
₹1,800 each
Admin & Configuration
Roles, zones, SLA thresholds, search, notification prefs
5–8
₹1,800 each
Reliability & Edge Cases
Network failure, burst traffic, power outage, deduplication
5–8
₹1,800 each
Total estimated range · 26–42 test cases₹46,800 – ₹75,600
3-year total cost of ownership

All four options, side by side.

Option B with App recovers its higher upfront cost within 8–10 months through dramatically lower monthly running costs.

Period A · Cloud
No App
A · Cloud
With App
B · Custom
No App
B · Custom ★
With App
One-time cost₹4.27–4.56L₹6.02–6.31L₹7.12–8.56L₹8.87–9.91L
Year 1 running (×12)₹5.87–8.40L₹5.87–8.40L₹1.25–2.10L₹1.25–2.10L
Year 1 total₹10.14–12.96L₹11.89–14.71L₹8.37–10.66L₹10.12–12.01L
Year 2₹5.87–8.40L₹5.87–8.40L₹1.25–2.10L₹1.25–2.10L
Year 3₹5.87–8.40L₹5.87–8.40L₹1.25–2.10L₹1.25–2.10L
3-Year total₹21.88–30.36L₹23.63–31.51L₹10.87–14.86L₹12.62–16.21L

★ Option B with App costs roughly half the 3-year total of the equivalent Cloud option. The edge hardware pays for itself within 8–10 months of saved GPU cloud spend.

Payment schedule

Milestone-based billing.

30%
Advance
On signing this quotation. Kickstarts Phase 0 site walkthrough immediately.
30%
Milestone 1
AI pipeline + backend demonstrated and signed off. Hardware procurement triggered (Option B).
30%
Milestone 2
All QA test cases passed, evidenced, and signed off by designated contact.
10%
Retention
30 days after go-live with no critical defects outstanding. System fully live at Poppys Tower.
Why Tezfo

Six reasons it works where others fall short.

01

Native to your hardware

Built for Hikvision DS-2CD21xx specifically. Native ISAPI — no adapters, no middleware, no integration risk.

02

Fast and resilient

LAN processing keeps latency under one second. Keeps running even if internet drops mid-service.

03

No GPU billing — ever

Camera-side detection handles the computer vision. Edge device at Poppys handles the rest. No cloud GPU bills.

04

Data stays at Poppys

All snapshots and logs live on your on-premise server. Cloud carries only encrypted alert payloads.

05

Scales without rebuilding

Add cameras at Indchicoo or Hattan Bar anytime — zone configuration extends, no architectural change needed.

06

Verified, not assumed

Every claimed behaviour validated through a named test case at ₹1,800 each. Nothing goes live on trust alone.

Ready when Poppys is.

Start with a no-obligation site walkthrough at Race Course. We document your layout, confirm zone configuration, and only proceed when it makes complete sense for how Poppys operates.